Return & Refund Policy

At Drive Scentz, we want you to be completely satisfied with your purchase.

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

How to Start a Return

To request a return, please contact us at drivescentz@gmail.com.

If your return is approved, we will provide you with the appropriate return instructions and return address. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you have received the wrong product, contact us within 48 hours of receiving your order at drivescentz@gmail.com. We will investigate the issue and arrange a replacement or refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used fragrance products unless they are faulty, damaged or supplied in error.

We also cannot accept returns for:

• Gift cards.
• Clearance or sale items, unless they are faulty.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, we recommend requesting a return and placing a new order once your return has been approved. This is the quickest way to receive your replacement.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. Returned items must be unused, in their original packaging and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at drivescentz@gmail.com.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: drivescentz@gmail.com